Terms & Conditions
Rules governing use of the website, orders, payment, delivery, products and services.
Using the service
By using the website, placing an order or submitting a form, you agree to follow the applicable terms shown for the relevant product or service. Product pages, checkout calculations, order confirmations and specific quotations may contain additional terms.
Nothing in these terms is intended to exclude rights or obligations that cannot lawfully be excluded. Where a conflict exists, applicable law and the specific written order/quotation will govern to the extent required.
Core terms
- Provide accurate customer and delivery information
- Review quantity, price and taxes before payment
- Online payment is required for direct online food orders
- Delivery charges are calculated by the checkout rules
- Availability may change before order confirmation
- Fresh food and perishables have category-specific conditions
- Tiffin requires advance booking
- Custom and catering orders may have special cancellation terms
- Do not misuse the website or submit unlawful content
- Statutory consumer rights remain applicable
Intellectual property and conduct
Website content, original copy, graphics, brand assets, photographs and other materials are protected by applicable intellectual-property laws. The Copyright Act, 1957 protects qualifying literary, artistic, photographic, film and other works.
Users must not copy, scrape, reproduce, reverse engineer, impersonate, interfere with payment or order flows, upload malicious content, or use Food Papa Jee materials for commercial purposes without permission.
How to use this page
This page is designed to answer the most common questions before a customer, applicant, supplier or business visitor takes the next step. Use the information popups on headings and list items whenever you want a short explanation.
Where the page relates to an order or service, the customer can continue to checkout or use the fixed support buttons. Where it relates to a business process, the relevant form should be used so the request reaches the correct internal team.
- Clear information before the next action
- Standard pricing is shown where applicable
- Quantity or scope is stated where practical
- Checkout remains available from the page
- Delivery or pickup conditions are explained
- Customer support is available through the fixed contact buttons
- Category-specific terms may apply
- Availability can depend on operating capacity
- Applicable law and statutory rights remain effective
- Customers should review the final order confirmation before payment