Privacy Policy
How customer, enquiry, payment and application information is intended to be handled.
Information we may collect
Depending on the service, we may collect name, phone number, email, delivery address, order details, payment references, customer support messages, preferences and information voluntarily supplied through enquiry, partner, supplier or career forms.
Payment credentials should be processed by the payment gateway rather than stored directly by the website unless a compliant payment architecture specifically requires otherwise. Access should be limited by role and business need.
Privacy principles
- Collect information for identified business purposes
- Use information to fulfil orders and support customers
- Limit access to authorised personnel
- Protect information with reasonable security controls
- Use vendors under appropriate contractual controls
- Retain information only as required for business or law
- Respect applicable data rights
- Do not sell customer information as a business model
- Handle complaints and privacy requests through the designated channel
- Update the policy when processing or law materially changes
India data protection
India's Digital Personal Data Protection framework includes the DPDP Act, 2023 and the Digital Personal Data Protection Rules, 2025. The Rules were published in November 2025 with a phased commencement framework. Production implementation should therefore be aligned to the applicable commencement dates and the business's role as Data Fiduciary/processor.
This website build is a prototype and does not itself constitute a completed statutory data-governance programme.
How to use this page
This page is designed to answer the most common questions before a customer, applicant, supplier or business visitor takes the next step. Use the information popups on headings and list items whenever you want a short explanation.
Where the page relates to an order or service, the customer can continue to checkout or use the fixed support buttons. Where it relates to a business process, the relevant form should be used so the request reaches the correct internal team.
- Clear information before the next action
- Standard pricing is shown where applicable
- Quantity or scope is stated where practical
- Checkout remains available from the page
- Delivery or pickup conditions are explained
- Customer support is available through the fixed contact buttons
- Category-specific terms may apply
- Availability can depend on operating capacity
- Applicable law and statutory rights remain effective
- Customers should review the final order confirmation before payment